Frequently Asked Questions

What is Level Forward?

Level Forward is a creative ecosystem of storytellers, business people, and social change organizers focused on expanding the access, opportunity, and influence of creative excellence in pursuit of equity and economic transformation. Learn more about Level Forward here.

What is Level Forward Live?

Presented by Level Forward and their partners, LFL is a collection of theme-driven, live digital experiences with a focus on meaningful discussion, social impact and capacity-building for aligned non-profit organizations.

How do I access my event?

  1. On the date of your event, go to the Event URL specified in your confirmation email.

  2. Next, enter the password/event access code, also specified in your confirmation email.

  3. Enter your name and email address. Please enter the name and email addressed you used when purchasing the ticket.

  4. Enter your ticket number. Your ticket number can be found on your ticket PDF, attached to your confirmation email.

What if I didn't receive my confirmation email?

While we've done everything we can to make sure your confirmation email lands directly in your inbox, occasionally one may get caught up in a spam filter. Please check your spam folder for your confirmation and add notifications@wixevents.com to your contact list to ensure future delivery. 


If you are still unable to locate your confirmation email after checking your spam folder, please email hello@levelforward.live for assistance.

How do I view the experience?

Level Forward Live is best experienced on a desktop device. While your event may be viewable on a mobile device, all features of the experience may not be available.

I'm trying to sign-in with my event access code and nothing is happening.

If you have entered your event access code and clicked the SUBMIT button but still nothing is happening—i.e. the page does not change, you do not receive an error message or similar—you may have Javascript disabled in your browser. 


Javascript, a scripting programming language that adds functionality to many websites, is usually enabled by default in all browsers but occasionally may be disabled. This resource can be used to check if Javascript is disbled on your browser, with step-by-step instructions for enabling it: 

https://www.enable-javascript.com

Any tips for streaming?

To ensure optimal streaming experience, it may help to close other tabs, browsers, and applications while streaming your content. It may also help to hardwire your internet connection instead of using a wireless network connection.


If you are on a wifi connection and have several devices using one router, it might be helpful to disconnect those other devices from the network. If you have a dual or tri band router, you may have a better stream when connected to the higher, 5 GHz band. Additional info on wireless frequencies can be found here.

What Browser should I use?

SUPPORTED BROWSERS FOR DESKTOP DEVICES

Google Chrome (version 76 and above) 

Safari for Mac (version 12 and above) 

Microsoft Edge (version 18 and above) 

Firefox


SUPPORTED BROWSERS FOR MOBILE DEVICES

Google Chrome for Android 

Google Chrome for iPhone 

Safari (iPhone 6 and above) 

Can I watch my event on my TV?

You can connect an HDMI cable from your computer to your TV to watch the screening on your TV. If your computer is connected to an older TV or monitor and/or you are using an older HDMI cable and are unable to watch using the Safari web browser, please try accessing the screening using a different browser such as Google Chrome or Firefox. Please see this article for additional assistance in connecting your computer to a TV using HDMI.


To connect your laptop or computer using an HDMI cable, make sure your computer is close enough to your Television for the HDMI cable to reach between them safely. Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to. Plug the other end of the cable into your laptop's HDMI out port. Set the TV to the HDMI Input port that the computer is connected to using the source or display button on your TV remote. If your computer's display does not automatically appear on your television screen, you may need to have the computer manually detect the display.



WINDOWS


Right-click on the desktop > Display Settings > Click Detect > Click the Multiple displays drop-down box and select Duplicate these displays) > Click Apply.



MAC


Go to the Apple Menu > choose System Preferences > Choose the Displays panel > Hold down the “Option” key to show the Detect Displays button — note that it replaces the Gather Windows button (click on Detect Displays while holding down Option to use the function as intended).

What does my ticket include?

Unless otherwise noted, your ticket includes the live-streamed event on the date you selected, plus on-demand access for 72 hours after it ends. On-demand viewing is non-transferable.

What if I'm having issues during the livestream?

I'M STREAMING THE EVENT BUT THERE'S NO SOUND.

First, make sure the speakers on your computer or device are on and that you haven’t muted the sound. Next, check the volume on the stream. Look for the speaker icon on the player. If there’s an X next to it, the sound is muted. Click the icon to turn the sound back on and reveal the slider to adjust the volume.


I'M WATCHING THE EVENT BUT THE VIDEO QUALITY IS POOR OR FROZEN.

Try pressing pause, then play again. You can also try refreshing your browser.

How do I get in touch with someone if I have questions or issues?